1. Data Collection and Use
Hola Rider collects information needed to create and manage rider accounts, process bookings and payments, provide support, improve the service, and meet legal obligations. This may include your name, phone number, email address, saved places, trip details, location information, device information, payment references, support messages, and safety-related reports.
2. Location Information
Location information is used to set pickup points, show nearby drivers, calculate routes and ETAs, support safety features, and record completed trip details. Background location may be used only where enabled and where it is necessary for ride tracking or safety.
3. Payments and Service Providers
Payment card information is handled by payment processors such as Stripe. Hola Rider may receive payment tokens, transaction references, status, and limited payment metadata, but does not store full card numbers.
4. Disclosure
Information may be shared with drivers, payment processors, cloud and analytics providers, support providers, insurers, regulators, courts, police, NZTA, or other authorities where reasonably required for operations, safety, dispute handling, fraud prevention, or legal compliance.
5. Privacy Rights
You may request access to, or correction of, personal information held about you under the Privacy Act 2020. You may also ask questions about how your information is handled.
6. Security and Retention
Hola Rider uses reasonable technical and organisational safeguards to protect personal information. Information is retained only for as long as required for operational, legal, tax, dispute, safety, and compliance purposes.
Contact
Rider Support: ridersupport@holarider.co.nz
Legal, Privacy & Partnerships: admin@holarider.co.nz