1. Account Registration and Responsibilities
Rider account registration requirements and user responsibilities apply to every account. Users must provide accurate account, contact, pickup, drop-off, and payment information.
2. Fares and Availability
Fare estimates are indicative and final fares may vary. Services are subject to availability and driver acceptance.
3. Payments
Users must provide accurate payment details and are responsible for charges, cancellation fees, and other amounts that apply to rides requested through the platform.
4. Conduct
Abusive, unlawful, unsafe, or fraudulent conduct may result in suspension.
5. Governing Law
New Zealand law governs all use of the platform.
Contact
Rider Support: ridersupport@holarider.co.nz
Legal, Privacy & Partnerships: admin@holarider.co.nz